Tees Valley Combined Authority (TVCA) has a dedicated complaints procedure which is followed upon receipt of a complaint, an overview of which is given below.
How do I make a Complaint?
When making a complaint it must be put in writing (faxes and e-mails are acceptable) and include your name and address for correspondence and details of the complaint being lodged.
All requests must be addressed to:
Tees Valley Combined Authority
Teesdale Business Park
Fax No: (01642) 632001
How will my complaint be dealt with?
If you make a complaint it will be investigated and fully responded to within 10 working days of its receipt. If the complaint is particularly complicated however, it may take longer but you will be advised of this at the outset. The complaint will then be considered and if appropriate we will assess how improvements can be made so the same complaint does not arise again.
What if I disagree with the response received?
If you are unhappy with the way your complaint was dealt with, please let us know. We will then review your complaint and the follow-up action taken and advise you of the outcome in writing, within 20 working days.
If you are still unhappy and believe you have been treated unfairly you can also put your complaint to the Local Government Ombudsman and if a decision is made in your favour, we will take action to put things right.
Local Government Ombudsman
PO Box 4771
Tel: 0845 602 1983