Professional Business Services
The practice of using a third party, contracted to perform a specific process on a company’s behalf, is becoming increasing popular, particularly in areas of business that require specialised knowledge and expertise.
Business Process Outsourcing (BPO) is about optimising business performance to attain value creation, saving time and money. It allows companies to streamline their operations, focussing on their core business, increase flexibility and reduce overheads, which in turn leads to a more effective management system, enhanced customer or employee satisfaction and increased profits.
Advantages of BPO
- Reduced costs due to lower overheads
- Increased flexibility
- Streamlined operations
- Specialist knowledge and expertise
- Improved efficiency
- Reduced payroll and benefits
- Less capital investment
Why Tees Valley?
Companies more and more are looking for their service centres to be based in the UK, and this is often seen a major selling point for their customers and employees who prefer dealing with UK-based operators. Research has shown that the most significant features a company looks for when finding the right location for their contact centre are workforce availability, the quality, cost and availability of premises and the local infrastructure, particularly local transport, and Tees Valley has these in abundance.
- Available and skilled workforce
- Array of sites and premises fit for purpose
- Excellent transport connections